No surgical therapy works 100% of the time. Surgical failures can occur; despite the appropriate surgery being done on the appropriate patient, by a highly skilled surgeon with no surgery complications experienced; less than ideal results sometimes just happen. This is true for all surgeries, not just carpal tunnel surgery. The time to have carpal tunnel surgery is when a patient:
Has been diagnosed with
carpal tunnel syndrome.
Has tried conservative therapy without success.
Has ongoing pain and functional limitation, which is sufficient for the patient to be willing to undergo surgery.
The patient has confidence in the surgeon.
The problem is that statistics don't apply to individual medical procedures. A given surgery may have a successful outcome 95% of the time, but if
your personal outcome is bad, then that is, for you, a 100% failure rate.
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